How much does commercial cleaning cost in Norfolk and Suffolk?

It depends on the size of the building, how it is used and how often you need cleaning, so most commercial cleaners price after a site visit rather than by the hour on a website. At Onyx the visit and quote are free, and approved commercial customers can be invoiced monthly.

What is contract cleaning?

Contract cleaning is a regular, agreed cleaning service for a business, such as an office cleaned three evenings a week, with the tasks, times and price set out in advance.

Can a commercial cleaner work outside our opening hours?

Yes. Good commercial cleaners plan visits around your hours, early mornings, evenings or weekends, so staff and customers notice the results, not the disruption.

Which areas does Onyx cover for commercial cleaning?

We are based in Thetford and clean offices, shops, salons, surgeries, schools, nurseries and care settings across Norfolk and Suffolk, including Bury St Edmunds, Brandon, Diss, Attleborough, Watton, Wymondham and Norwich.

Commercial Cleaning Norfolk & Suffolk: How to Choose

Choosing a commercial cleaning company is a bigger decision than it first looks. The cleaner will have keys to your building, work when nobody is around and look after the spaces your staff and customers judge you on. This guide covers what to ask, what a good contract includes, how pricing works and the red flags to avoid, for businesses anywhere in Norfolk and Suffolk.

If you already know you want a quote, see our commercial cleaning and office cleaning pages, or ask for a commercial cleaning quote.

1. Start with what your building actually needs

Before you speak to anyone, jot down the basics. It makes quotes easier to compare and stops you paying for things you do not need.

The type of premises: office, shop, salon, surgery, pub, school, nursery or care setting
Roughly how big it is: number of rooms, toilets and kitchens, and whether floors are carpet or hard
How it is used: how many people are in each day and whether customers or clients visit
When cleaning can happen: early mornings, evenings, weekends or during opening hours
How often: daily, a few times a week or weekly. Our guide on how often an office should be cleaned helps you work this out

2. Questions to ask every cleaning company

Will you visit before you quote? A price given without seeing the building is a guess, and guesses get corrected later.
Who will actually clean our site? Ask whether it is the same person or small team each time. Consistency is what keeps standards up.
What happens when our usual cleaner is off? Holidays and sickness happen. Ask how cover is arranged and how you will be told.
Are you insured? Ask to see proof of public liability insurance before anyone starts.
How are keys and alarm codes handled? A professional company will have a clear answer.
How do we raise a problem? You want one named contact who answers the phone and puts things right quickly.
What is the notice period? Long tie-ins with no way out are worth avoiding.

Onyx cleaner vacuuming a modern open-plan office — Regular office cleans are planned around your working hours.

3. What a good cleaning contract should cover

Whatever you call it, a contract, a service agreement or a cleaning plan, it should be clear enough that both sides know exactly what is being done. Look for:

A task list by area: kitchens, toilets, desks, floors, reception, meeting rooms
What happens every visit, weekly and periodically
The days and times of each visit
Who supplies cleaning products, toilet rolls, hand towels and bin bags
The price, how it is invoiced and when it is reviewed
Extra jobs that are priced separately, such as carpet cleaning, a periodic deep clean or after builders cleaning

4. How commercial cleaning is priced

Most commercial cleaning in Norfolk and Suffolk is priced as a set monthly amount for an agreed schedule, worked out from the time the job takes. That is why a site visit matters: two offices of the same size can take very different times depending on the number of toilets, the kitchen, the flooring and how busy they are.

When you compare quotes, check that each one covers the same tasks and the same number of visits. The cheapest quote often allows less time per visit, and the difference shows within a few weeks.

At Onyx we visit, agree the plan with you, then confirm the price before we start. Approved commercial customers can be invoiced monthly.

5. Red flags to watch for

A firm price over the phone without any questions about the building
No written list of what will be cleaned
A different cleaner every week with no handover
Nobody to contact when something is missed
Pressure to sign a long contract on the spot

6. Different workplaces need different plans

A good cleaning company will not treat every building the same. Offices need clean desks, kitchens and toilets ready for the morning. Salons, surgeries and vets have their own hygiene expectations. Schools and nurseries need cleaning planned around the timetable, and care settings need cleaners who respect the fact that the building is someone's home.

We clean offices, shops, salons, surgeries, vets and pubs, schools, nurseries and pre-schools and care homes and supported living, each with a plan built around how the site is used.

Spotless classroom with chairs stacked on tables — Schools and nurseries are cleaned around the timetable.

Commercial cleaning across Norfolk and Suffolk

Onyx Cleaning Solutions is based in Thetford and looks after businesses across Norfolk and Suffolk, including Bury St Edmunds, Brandon, Diss, Attleborough, Watton, Wymondham and Norwich. See all the areas we cover.

Tell us the type of premises, roughly how big it is and how often you would like cleaning, and we will arrange a free visit and quote. Ask for a commercial cleaning quote.

Commercial cleaning in Norfolk and Suffolk: how to choose the right cleaning company