Shaun Thomson
Founder
Shaun founded Onyx and brings more than 15 years of experience in estates and facilities management. He is a Member of the Chartered Institute of Building (MCIOB) and sets the standard every Onyx clean is measured against.
About us
A local cleaning team that takes pride in the details
Onyx Cleaning Solutions is a growing cleaning business based in Thetford, looking after homes nearby and businesses across Norfolk and Suffolk.
Our story
Built on knowing how much a clean building matters
Onyx Cleaning Solutions is part of the Onyx family, alongside Onyx Facility Service, which helps schools, healthcare, commercial and community organisations look after their buildings.
Working in and around buildings every day shows you how much a properly cleaned space matters to the people who use it: the family coming home, the staff arriving for work, the children walking into a classroom, the residents in a care home.
So we set out to offer cleaning the way we would want it done ourselves. Reliable, careful and honest, with clear prices and people who turn up when they say they will.
What we stand for
How we work
Consistency
The same standard on every visit. That is what makes a cleaner worth keeping.
Honesty
Clear prices, straight answers, and we will tell you if a job is not right for us.
Care
For your home or workplace, and for the people who live, learn and work there.
Calm, fresh spaces
We leave rooms calm, fresh and cared for, without fuss or disruption.
- Enhanced DBS checkClare, who runs the day-to-day, holds an enhanced DBS check.
- BICS certificatesCleaning certificates from the British Institute of Cleaning Science.
- MCIOB-ledFounded by Shaun, a Member of the Chartered Institute of Building.
Meet the team
The people behind Onyx
A family-run business. These are the people behind the service, and the people you will speak to when you get in touch.
Clare Thomson
Operations and client relationships
Clare keeps the day-to-day running smoothly, coordinating bookings and teams and making sure every client gets clear answers and a consistent service.
Leah Thomson
Business support
Leah supports the team behind the scenes, helping with admin and learning the business from the ground up.
JennaAlso part of the Onyx team
Our other business
Onyx Facility Service
A separate business in the Onyx family, providing independent building and estate assurance, compliance oversight and consultancy across Norfolk, Suffolk and Essex.
Ready for a cleaner space?
Tell us about the job and we will come back to you with a clear quote with no obligation.